Position Scope

As an integral part of our Systems & IT department, you will offer support and consultation on our tech stack, including Microsoft 365, Active Directory, and computer networks. You will also be responsible for reviewing and contributing to the development of departmental standard operating procedures, identifying efficiencies and areas for improvement.

Responsibilities

• Leverage your expertise in Microsoft 365 and Microsoft Azure Hybrid Cloud architecture, administration, and best practices to lead, plan, develop, and implement solutions.
• Develop, oversee, and maintain system services, including Intune, SharePoint, MS Teams, Power Automate, and other industry-standard tools.
• Participate and consult in projects to help migrate from legacy technologies to Microsoft Cloud based solutions
• Identify opportunities for efficiency and improvement, develop standard operating procedures, and lead training sessions.
• Provide escalation support and assist with the implementation and maintenance of endpoint devices, software, and third-party tools.
• Test systems and new procedures prior to delivery
• Perform regular data backups and implementing disaster recovery plans preventing data loss and ensuring business continuity
• Additional duties as required

Education, Experience & Skills Required

• Bachelor’s Degree in a relevant field or equivalent professional experience.
• Minimum of 4 years' experience in senior IT administration
• Extensive technical expertise in Microsoft 365, including Azure, Intune, Exchange Online, Teams, SharePoint, PowerApps, and Power Automate.
• Experience with Microsoft 365 Copilot Studio is a plus.
• Proficiency in technologies such as Microsoft Windows, Hyper-V, SQL, IIS, NPS, PKI
• Strong understanding of networking concepts and protocols: BGP, VLAN, NAT, DNS, DHCP, Site-to-Site VPN.
• Experience with firewalls and Cisco switches
• Excellent analytical reasoning, problem-solving, and organizational skills
• Demonstrated expertise in crafting concise, detailed technical documentation for both internal IT and end user training purposes. This includes creating comprehensive network diagrams, outlining system processes, and meticulously maintaining accurate records of system configurations and inventory.